Question 1

What’s the difference between template and custom websites?

Accepted Answer

Budget-friendly websites use a proven template design (WordPress/Shopify/Wix/BigCommerce/Drupal/Squarespace templates) that we customise to your brand. They’re faster to launch and more budget-friendly.

Custom websites are designed and built from scratch (often with modern frameworks like Next.js). They take longer and cost more, but you get full flexibility in design, performance, and integrations.

If you’re not sure, we’ll recommend the option that best matches your goals, timeline, and budget.

Question 2

Are there any hidden fees?

Accepted Answer

No. The price we quote is the price you pay for the agreed scope.

Separate ongoing costs to budget for:
- Domain name: typically ~$20–50/year
- Hosting: typically ~$20–100/month (we’ll recommend options)
- Maintenance (optional): from $99/month

If there are third‑party costs (apps, plugins, paid themes, stock photos, etc.) we’ll call them out before you commit.

Question 3

How does payment work?

Accepted Answer

For most website projects we use a milestone approach:
- 50% deposit to commence (designs, architecture, development, staging demo, etc.)
- 50% upon completion (before final handover and live launch)

For monthly services (maintenance and AI chatbots), we invoice monthly. If you prefer annual prepay, we can discuss options.

Question 4

What’s included in the package price vs add-ons?

Accepted Answer

Packages include the core build (design/development), essential setup, and the inclusions listed on the package card.

Add-ons cover items that vary a lot by business, like:
- Extra pages or complex layouts
- Advanced forms/CRM routing
- Booking systems
- E-commerce add-ons
- Accessibility audits and fixes
- Ongoing SEO/content work

We’ll keep scope clear in every quote so you know what’s in, what’s out, and what optional upgrades are available.

Question 5

Are your prices fixed or estimates?

Accepted Answer

Our packages are designed to be fixed-price for the listed inclusions. If your project needs extra pages, integrations, migrations, or non-standard requirements, we’ll quote the additional scope as separate line items.

Prices are indicative until we confirm scope. We’ll always provide a clear written quote before starting.

Question 6

Can I add features later or upgrade my package?

Accepted Answer

Yes. Many clients start lean (to launch faster) and then add features once the site is live.

We can:
- Add pages and new sections
- Integrate booking/CRM/tools
- Improve SEO and content
- Add automation and AI features

We’ll recommend an upgrade path that keeps the site maintainable (no messy bolt-ons).

Question 7

How long will my website take?

Accepted Answer

Timeline depends on the package and how quickly content and feedback are supplied.

Typical ranges:
- Template sites: ~5–10 business days
- Custom websites: ~3–8 weeks

The biggest factor is content readiness. If you have text, images, logo, and access ready, we can move much faster.

Question 8

What’s your website build process?

Accepted Answer

Most projects follow a simple, transparent flow:
- Discovery: goals, audience, pages, features, examples
- Content + structure: page list, copy/images, sitemap
- Design: home page style, then key templates
- Build: development + integrations
- Review: QA, performance checks, fixes
- Launch: domain/hosting, tracking, handover

We keep deliverables and approval points clear so there are no surprises.

Question 9

What do you need from me to start?

Accepted Answer

Usually we need:
- Your logo/brand assets (or a simple direction)
- Page list + rough copy (we can help refine)
- Your Images (or we can source stock, addional fees may apply)
- Access to your domain/hosting (or we can set it up)
- Examples of websites you like/dislike

If content isn’t ready, we can still start with structure and design, but it may affect launch time.

Question 10

What if I need changes or revisions?

Accepted Answer

Revisions are expected, we plan for them.

We’ll agree on what’s included in your package/scope (for example: feedback rounds at design review). If changes go beyond the agreed scope (new pages, new features, major redesigns), we’ll quote the extra work first so you stay in control of cost and timeline.

Question 11

Can I see progress during development?

Accepted Answer

Yes. For most builds we can provide a staging link so you can review progress as we go.

We’ll still use clear checkpoints (design approval, pre-launch review) to keep feedback organised and avoid endless back-and-forth.

Question 12

Do you offer ongoing support after launch?

Accepted Answer

Yes. Every project includes a post-launch support period (duration depends on the package). After that, maintenance is optional but recommended.

Maintenance can cover security updates, backups, monitoring, small content changes, performance checks, and general support; without you needing to chase a developer.

Question 13

Will customers know they’re talking to AI?

Accepted Answer

Yes, they should. Transparency builds trust and can matter under Australian consumer law.

We implement clear disclosure that the user is interacting with an AI assistant, and we provide a path to human support when needed.

Question 14

Is my data safe with AI?

Accepted Answer

It depends on the implementation. We prioritise privacy-first, secure data delivery:
- Minimise data collection
- Use providers/settings that don’t train public models on your business data
- Add consent/disclosure flows where appropriate
- Keep logs and access controlled

We’ll talk through your requirements and recommend an approach aligned to Australian privacy expectations. (We’re developers, not legal advisors, please consult a qualified legal professional for your specific compliance requirements.)

Question 15

How accurate are AI chatbot responses?

Accepted Answer

For common FAQ-style questions with good source content, accuracy is often strong. For edge cases or questions outside the knowledge base, accuracy can vary.

That’s why we use guardrails, clear limitations, and human handover for sensitive topics. When accuracy is critical, we will implement a full document-grounded AI (RAG) so answers are based on your documents.

Question 16

Can the chatbot hand over to a human?

Accepted Answer

Yes. We can add human handover flows such as:
- Capture lead details and notify your team
- Provide a clear “contact us” path
- Route to booking or a form

For sensitive topics (pricing exceptions, legal/medical advice, complaints) we recommend forcing handover instead of letting the AI guess.

Question 17

What is RAG (document AI), and when do I need it?

Accepted Answer

RAG (Retrieval Augmented Generation) is a setup where the AI searches your documents (policies, procedures, service info, FAQs) before answering.

It’s useful when:
- Accuracy matters a lot
- You have lots of reference material
- You need consistent answers across staff and customers

In many cases it reduces incorrect answers compared to a generic chatbot trained on a small FAQ list.

Question 18

Can an AI chatbot integrate with my CRM or booking system?

Accepted Answer

Often, yes. Common integrations include HubSpot, Pipedrive, Zoho, email/SMS alerts, calendars, and forms.

We’ll confirm what you use and recommend the simplest reliable approach (Zapier/Make vs direct integration) based on your needs and budget.

Question 19

What ROI can I expect from an AI chatbot?

Accepted Answer

It depends on your enquiry volume and how repetitive your questions are. The biggest wins usually come from:
- After-hours lead capture
- Deflecting repetitive FAQs
- Pre-qualifying leads before your team responds

Please read the 'AI Chatbots Deep Dive' section, under the 'AI Solutions' section of our website for more information.

Question 20

Can I update the website myself after launch?

Accepted Answer

If we use a CMS, yes, but in other cases this will depend on the platform and technology you choose. This is always negotiable.

If you want to update text/images yourself, we can set up a CMS-friendly workflow and provide a walkthrough for common tasks. If you’d rather stay hands-off, we can handle updates via a maintenance plan.

Question 21

What platforms do you build on?

Accepted Answer

We build on the platform that best fits your goals and budget. Common options include WordPress, Shopify, Wix, BigCommerce, Drupal, Squarespace, and custom builds (for example .NET, Next.js and Vue3.js).

If you’re unsure, we’ll recommend a platform based on content editing needs, SEO, performance, and ongoing costs.

Question 22

Will my website work well on mobile?

Accepted Answer

Yes. We build mobile-first and test across common screen sizes.

That includes readable typography, fast loading, and tap-friendly navigation; because most small business traffic is mobile.

Question 23

How do I get started?

Accepted Answer

Start with a free consult. We’ll clarify your goals, confirm what you need (and what you don’t), then provide clear next steps.

If you already know what you want, you can also request a quote and we’ll follow up with any scoping questions.

Question 24

What about hosting and domains?

Accepted Answer

Domains: you own your domain. We can help you register one or point an existing domain.

Hosting: hosting is a separate ongoing cost. We’ll recommend options based on performance needs and (if relevant) Australian data residency preferences.

Question 25

Do you work with businesses outside NSW/QLD?

Accepted Answer

Yes. We work with clients Australia-wide. Communication is handled via video calls, screen sharing, and async updates. Being eastcoast based keeps us in a convenient timezone for Australian businesses.

Frequently asked questions

Ready to start your website? AI included?

Frequently asked questions

Ready to start your website? AI included?