Professional

No. The price we quote is the price you pay for the agreed scope. Separate ongoing costs to budget for: - Domain name: typically ~$20–50/year - Hosting: typically ~$20–100/month (we’ll recommend options) - Maintenance (optional): from $99/month If there are third‑party costs (apps, plugins, paid themes, stock photos, etc.) we’ll call them out before you commit.

For most website projects we use a milestone approach: - 50% deposit to commence (designs, architecture, development, staging demo, etc.) - 50% upon completion (before final handover and live launch) For monthly services (maintenance and AI chatbots), we invoice monthly. If you prefer annual prepay, we can discuss options.

Timeline depends on the package and how quickly content and feedback are supplied. Typical ranges: - Template sites: ~5–10 business days - Custom websites: ~3–8 weeks The biggest factor is content readiness. If you have text, images, logo, and access ready, we can move much faster.

Yes. Every project includes a post-launch support period (duration depends on the package). After that, maintenance is optional but recommended. Maintenance can cover security updates, backups, monitoring, small content changes, performance checks, and general support; without you needing to chase a developer.

Yes, they should. Transparency builds trust and can matter under Australian consumer law. We implement clear disclosure that the user is interacting with an AI assistant, and we provide a path to human support when needed.

For common FAQ-style questions with good source content, accuracy is often strong. For edge cases or questions outside the knowledge base, accuracy can vary. That’s why we use guardrails, clear limitations, and human handover for sensitive topics. When accuracy is critical, we will implement a full document-grounded AI (RAG) so answers are based on your documents.